Refund & Return Policy
Last Updated: 11 June 2025
At Sarojamart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, weβre here to help with a clear and simple return and refund process.
β Eligibility for Return
We accept returns under the following conditions:
The item must be returned within 7 days of delivery.
The product must be unused, undamaged, and in its original packaging with tags or labels intact.
You must provide the original receipt or proof of purchase.
Non-returnable items include:
Perishable goods
Personal care items (e.g., undergarments, cosmetics)
Clearance or final sale items
Customized or special order products
π Return Process
To initiate a return:
Contact us at [your email] or [your phone number] within 7 days of receiving the product.
Provide your order number, the reason for the return, and photos if the product is damaged or incorrect.
Our team will review your request and guide you through the return process.
Note: Customers are responsible for the return shipping unless the product was received damaged or incorrect.
π΅ Refunds
Once we receive and inspect the returned item, we will notify you of the status.
If approved, your refund will be processed to your original payment method within 2β5 business days.
In case of Cash on Delivery (COD) orders, we will issue the refund via mobile banking or bank transfer.
π Exchange Policy
We offer exchanges only for defective or wrongly delivered items.
Exchanges are subject to stock availability.
β Important Notes
Products sent back without prior approval may not be accepted.
If the product was damaged during delivery, please report it within 24 hours of receiving the item.
